Returns

If the item is not what you ordered we will give you a complete refund including the shipping both ways. Wrongly shipped items must be returned in their original product package with all documentation in order to receive credit. Please follow the policies below to be sure to receive your refund.

If the item is damaged or defective please notify us within 36 hours and return it to us along with the original product packaging and receipt for full credit, including shipping both ways. Damage that occurs during shipping is beyond our control and cannot be refunded unless the your order arrived via UPS or FedEx and in that case your order is insured up to $100. Damage in shipping must be reported within 36 hours of receipt of order, so we can begin the claims process. Please keep all packaging and paperwork for processing claims. Please follow the policies below to be sure to receive your refund.

If you're not satisfied with your purchase (but it is not defective), you may return it within 30 days of delivery in it's original condition and we'll refund your original purchase price minus shipping. Please follow the policies below to be sure to receive your refund.

Important policies regarding returns:

• Please contact us for return authorization and instructions. If we receive a return which is unauthorized we may be unable to refund you (and we would hate to do this to you!)

• We cannot accept for return more than 30 days after delivery. If we receive items too late, we may be unable to refund you (and we would hate to do this to you!). Exception - The Pet-A-Potty dog potty must be returned within 10 days after delivery.

• For a refund to apply, items must be in their original condition with their original packaging (no dog hair or slobber stains!).

• If items are damaged or lost on their return trip to us, we cannot make a refund. We recommend that you insure your package just in case.

• In your return package, please Include your order number, name and address (a copy of the invoice works nicely) as well as a note letting us know that you would like a refund and your authorization number. Please share with us why you are returning the item.

• When we receive your return we will refund you via the method that you paid originally and send an email notification.

Notes about individual items:

• If you are having trouble getting your Easy Walk Harness to fit or work properly and would like help with it, please check out our fitting tips or contact us. Most of our customers love the EWH once it is fitted properly, but sometimes it takes a bit of patience to get it just right.

• If your dog does not want to chew on his antler, please check out our tips.

• Items that cannot be returned

  • Belly Bands (due to sanitary concerns)

  • Poochpads (due to sanitary concerns)

  • Poochpants (due to sanitary concerns)

  • Pet-A-Potty (due to sanitary concerns, unless unused and within 10 days of delivery)

  • Pup-Head (due to sanitary concerns, unless unused, see below)

  • CDs

  • Treats, Food and Chews (unless unopened) We carry only the best and well-tested edible items. Please order less at first to make sure your dog likes it. If your dog doesn't like it, we recommend that you pass it on to a friend or donate it to a shelter.

• Items that require restocking fees:

  • Anti-Icky-Poo and Anti-Icky-Poo accessories: 15%

  • KongTime machine: 15%

  • MannersMinder machine: $15

  • DreamWalker harness: $7.50

  • Jafco Muzzle: $5

  • The Anxiety Wrap: $20 restocking fee for exchanges and returns are not accepted.

  • Bark Collars: 15%

  • Pup-Head: $10 for unused potties (used potties cannot be returned due to sanitary reasons).

  • Cardinal Gates: 15%

Any questions about our return policy?
Contact us and we will be happy to help.