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Returns
Security
Privacy Policy
Payment Shipping
Contact Us
Legal Notices
FAQ
We value your privacy and security. To protect you and your personal information, this site
uses industry standard Secure Socket Layers (SSL) for data
encryption prior to transmission.
When you enter the Checkout areas of the site,
all data is encrypted using SSL prior to transmission (note the
"HTTP:" in your browser address bar changes to "HTTPS:" when you
enter a secure area of the site. This denotes transmission using
SSL.).
We do not store credit card information.
Pet Expertise will pursue fraudulent orders to the full extent
of the law.
Pet Expertise will not sell, trade or rent your personal information including your address, e-mail, or accounting information to any other entity. We will not contact you, about issues other than an order placed, without your permission.
We accept payments from within the US via:
Visa
Mastercard
Discover
American Express
Paypal (About
Paypal)
Check
Money Order
We accept payments from outside the US via:
Paypal (About
Paypal)
Payments can be made through our website or by phone
7.25% tax on
merchandise is charged for California orders
only.
Standard shipping charges will be
added to your order during check-out. Shipping charges are based on all
items going to the same address and will ship either USPS, FedEx or UPS.
Shipping outside the US: A few of
our items are not available for shipment outside the US
(this is noted in item descriptions).
Click for a list of items we do not ship outside the US.
Shipping Chart (Excluding
Special Orders and Heavy Items)
|
Shipping Service |
Shipping Fee |
Receive in: |
STANDARD Shipping
to the
Continental US
|
$4.75 |
5 - 7 Business Days |
|
EXPEDITED Shipping
to the Continental US - Guaranteed |
$9.75
and up |
3 - 5
Business Days
Excludes some items (will be
noted in product description and shipping selection) |
Alaska, Hawaii, US Military
&
US Territories |
$6.75 |
4 - 7 Business Days |
| Canada |
Merchandise Total: Shipping
Price
$0-$20: $7.75
$21-$50: $11.25
$51-$150: $22.75
$151-$300: $33.75
$301+: 12% of total |
5 - 11 Business Days*
(*Subject to customs inspection which may delay order.) |
Outside the US and Canada
Click for a list of items we do not ship outside the US. |
Merchandise Total: Shipping
Price
$0-$19: $14.75
$20-$49: $19.75
$50-$98: $29.75
$99-$149: $49.75
$150-$299: $69.75
$300+: 30% of total |
5 - 14
Business Days*
(*Subject to customs inspection which may delay order.) |
Shipping Chart
for Special Orders, Large and Heavy items
(Product will
have a note in the
description if it is a Special or Heavy item)
|
Shipping Service |
Items |
Fee |
Receive in: |
|
As described in product
description. |
Special order items such as:
|
$6.75 or 10% of
total (whichever is greater).
SAVE on shipping by
purchasing multiple items from the same supplier! |
As described in product
description. |
Heavy items such as
- Crates
- Exercise Pens
- Gates
|
$11.75 or 10% of total (whichever is greater) SAVE on shipping by purchasing
multiple items from the same supplier |
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY
BEFORE USING THIS WEBSITE. All users of this site agree that
access to and use of this site are subject to the following
terms and conditions and other applicable law. If you do not
agree to these terms and conditions, please do not use this
site.
Copyright
The entire content included in this site, including but not
limited to text, graphics or code is copyrighted as a collective
work under the United States and other copyright laws, and is
the property of Pet Expertise. The collective work includes
works that are licensed to Pet Expertise. Copyright 2003, 2004,
2005 and 2006. Pet Expertise ALL RIGHTS RESERVED. Permission is
granted to electronically copy and print hard copy portions of
this site for the sole purpose of placing an order with Pet
Expertise or purchasing Pet Expertise products. You may display
and, subject to any expressly stated restrictions or limitations
relating to specific material, download or print portions of the
material from the different areas of the site solely for your
own non-commercial use, or to place an order with Pet Expertise
or to purchase Pet Expertise products. Any other use, including
but not limited to the reproduction, distribution, display or
transmission of the content of this site is strictly prohibited,
unless authorized by Pet Expertise. You further agree not to
change or delete any proprietary notices from materials
downloaded from the site.
Warranty Disclaimer
This site and the materials and products on this site are
provided "as is" and without warranties of any kind, whether
express or implied. To the fullest extent permissible pursuant
to applicable law, Pet Expertise disclaims all warranties,
express or implied, including, but not limited to, implied
warranties of merchantability and fitness for a particular
purpose and non-infringement. Pet Expertise does not represent
or warrant that the functions contained in the site will be
uninterrupted or error-free, that the defects will be corrected,
or that this site or the server that makes the site available
are free of viruses or other harmful components. Pet Expertise
does not make any warrantees or representations regarding the
use of the materials in this site in terms of their correctness,
accuracy, adequacy, usefulness, timeliness, reliability or
otherwise. Some states do not permit limitations or exclusions
on warranties, in which case the above limitations may not apply
to you.
Limitation of Liability
Pet Expertise shall not be liable for any special or
consequential damages that result from the use of, or the
inability to use, the materials on this site or the performance
of the products, even if Pet Expertise has been advised of the
possibility of such damages. In some instances, applicable law
may not allow the limitation of exclusion of liability or
incidental or consequential damages, in which case the above
limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Pet Expertise product is mistakenly listed
at an incorrect price, Pet Expertise reserves the right to
refuse or cancel any orders placed for product listed at the
incorrect price. Pet Expertise reserves the right to refuse or
cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has
already been charged for the purchase and your order is
cancelled, Pet Expertise shall issue a credit to your credit
card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your
accessing the site and/or completing the registration or
shopping process. These terms and conditions, or any part of
them, may be terminated by Pet Expertise without notice at any
time, for any reason. The provisions relating to Copyrights,
Trademark, Disclaimer, Limitation of Liability, Indemnification
and Miscellaneous, shall survive any termination.
Notice
Pet Expertise may deliver notice to you by means of e-mail, a
general notice on the site, or by other reliable method to the
address you have provided to Pet Expertise.
Miscellaneous
Your use of this site shall be governed in all respects by the
laws of the state of California, U.S.A., without regard to
choice of law provisions, and not by the 1980 U.N. Convention on
contracts for the international sale of goods. You agree that
jurisdiction over and venue in any legal proceeding directly or
indirectly arising out of or relating to this site (including
but not limited to the purchase of Pet Expertise products) shall
be in the state or federal courts located in Los Angeles County,
California. Any cause of action or claim you may have with
respect to the site (including but not limited to the purchase
of Pet Expertise products) must be commenced within one (1) year
after the claim or cause of action arises. Pet Expertise's
failure to insist upon or enforce strict performance of any
provision of these terms and conditions shall not be construed
as a waiver of any provision or right. Neither the course of
conduct between the parties nor trade practice shall act to
modify any of these terms and conditions. Pet Expertise may
assign its rights and duties under this Agreement to any party
at any time without notice to you.
Indemnification
You agree to indemnify, defend, and hold harmless Pet Expertise,
its officers, directors, employees, agents, licensors and
suppliers (collectively the "Service Providers") from and
against all losses, expenses, damages and costs, including
reasonable attorneys' fees, resulting from any violation of
these terms and conditions or any activity related to your
account (including negligent or wrongful conduct) by you or any
other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Pet
Expertise may link to sites operated by third parties. However,
even if the third party is affiliated with Pet Expertise, Pet
Expertise has no control over these linked sites, all of which
have separate privacy and data collection practices, independent
of Pet Expertise. These linked sites are only for your
convenience and therefore you access them at your own risk.
Nonetheless, Pet Expertise seeks to protect the integrity of its
web site and the links placed upon it and therefore requests any
feedback on not only its own site, but for sites it links to as
well (including if a specific link does not work).
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